Provisional Credit Under Reg E: Rules, Best Practices & FAQs
On-Demand Webinar:
StreamedMar 6, 2024Duration90 minutes
- Unlimited & shareable access starting two business days after live stream
- Available on desktop, mobile & tablet devices 24/7
- Take-away toolkit
- Ability to download webinar video
- Presenter's contact info for questions
Reg E safeguards accountholders from fraudulent EFTs.
Can you identify an unauthorized
EFT and do you know how to proceed? Is provisional credit in order? Being able
to confidently handle these issues is important to both your financial
institution and your accountholder. Join us to learn the ins and outs of Reg
E’s requirements for investigations, provisional credit, and consumers’ rights.
AFTER THIS
WEBINAR YOU’LL BE ABLE TO:
- Understand what constitutes an unauthorized transaction for purposes of provisional credit under Reg E
- Distinguish between what can and can’t be required of the accountholder before giving provisional credit
- Specify the deadlines for completing an investigation and providing provisional credit
- Determine the proper dollar amount of provisional credit required by Reg E
- Employ best practices for providing provisional credit
WEBINAR DETAILS
Regulation E protects
consumers from unauthorized electronic fund transfers (EFTs). It requires
financial institutions to investigate alleged unauthorized EFTs and provide
provisional credit to accountholders within specific deadlines. But many
questions arise.
Is your institution
obligated to investigate even though the accountholder won’t cooperate? Must
provisional credit be provided within the standard deadlines even if you
haven’t received sufficient information from your core processor to conduct an
investigation? Are you required to provide provisional credit if the
accountholder won’t sign a simple written statement regarding the alleged
unauthorized EFT?
This webinar will answer all these questions and explain how
to determine when your institution is required to provide provisional credit
and in what amount.
(This webinar only
addresses provisional credit. To learn about the basics of Reg E and
accountholder responsibilities, register for the 3/21 webinar Handling Reg E Disputes Confidently & Compliantly.)
WHO SHOULD ATTEND?
This informative session
will benefit all deposit operations staff, tellers, service representatives,
new accounts personnel, account officers, managers, auditors, attorneys, and
compliance staff.
TAKE-AWAY TOOLKIT
- Detailed sample form of investigation procedures, including specific deadlines for providing provisional credit
- Easy-to-follow matrix to determine the dollar amount of provisional credit
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
TESTIMONIALS
"A well put together webinar packed with a lot of good information that will help our organization manage our process more efficiently."
- Jeri, Aerospace Federal Credit Union
Presented By
Spencer Fane LLP
© 2024 FINANCIAL EDUCATION & DEVELOPMENT, INC
