Visa Debit Card Chargebacks

Operations

On-Demand Webinar:

StreamedDec 8, 2021Duration90 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

The Visa debit card chargeback rules are complicated.

Recovering funds from a merchant is partially dependent on following the rules. Since much of this is in your hands, you must learn the ins and outs of Visa chargeback rules and timeframes to avoid losses for your institution and accountholders.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Differentiate types of POS transactions
Analyze exception-related transaction data in an authorization message
Identify documents needed for the most common chargeback reasons
Explain the dispute resolution cycle and maximum timeframes
Distinguish fraud-related from non-fraud-related cardholder claims
Name the chargeback reason codes used most often

WEBINAR DETAILS

Visa dispute resolution rules are complex. When it comes to fraud-related chargebacks, your organization’s ability to recover funds from a merchant will vary based on the authorization’s transaction data. Failure to adhere to the rules and time limits can result in a loss of chargeback rights, and potentially a financial loss for you or your cardholder.

What information do you need from the cardholder? How do you determine when chargeback rights are available? How are non-fraud-related claims different? What happens when you cannot recover funds from the merchant through a chargeback? Join us to learn the answers to these questions and more.

WHO SHOULD ATTEND?

This informative session is designed for operations professionals at financial institutions that issue Visa debit cards. The content is suited for staff responsible for any aspect of cardholder exception claims.

TAKE-AWAY TOOLKIT

Sample cardholder dispute form
Quick reference comparison of Regulation E and Visa rules
List of reference websites, including the Visa operating rules that contain dispute resolution details
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits.

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.