Beginning Collector: What to Know on Day 1 & Beyond

Collections Compliance Human Resources Lending

On-Demand Webinar:

StreamedFeb 27, 2025Duration90 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

Join seasoned collections expert David Reed for this program designed to equip new debt collectors with the tools they need to succeed.

Whether your team members are just starting their journey or looking to sharpen their skills, this session will provide the confidence and knowledge to excel in today’s challenging collection environment.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Understand industry regulations and compliance fundamentals
Clarify job responsibilities and performance metrics
Demonstrate effective communication skills
Implement successful negotiation tactics
Articulate diverse workout options
Address and resolve common payment objections
Stay professional in high-stress situations

WEBINAR DETAILS

It seems there are clouds forming on the delinquency horizon. As financial institutions begin to prepare for the coming storm, deploying more seasoned collections staff becomes a priority. As the demand for skilled collections staff rises, many organizations face a challenge: finding qualified professionals for this specialized field.

Being an effective debt collector requires more than just technical know-how – it demands strong communication skills, emotional intelligence, and the ability to navigate complex situations. While experience is invaluable, it's not something new collectors have on day one. However, a comprehensive onboarding and training program can accelerate their growth, bridging the gap between novice and expert. This high-energy program will help close that divide.

WHO SHOULD ATTEND?

This session will benefit executives, managers, collectors, lending staff, branch staff, call center staff, and anyone involved in the lending and collections processes.

TAKE-AWAY TOOLKIT

Beginning collector training program
Sample phone collections scripts
Collector career pathing checklist
Collection skills inventory
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

TESTIMONIALS

"David Reed kept us engaged with his boisterous personality. Very informative webinar. We came away with new tools and techniques that will help in our collection efforts."

- Christina, FedTrust FCU