Advanced Collection Concepts

On-Demand Webinar:
StreamedFeb 22, 2024Duration90 minutes
  • Unlimited & shareable access starting two business days after live stream
  • Available on desktop, mobile & tablet devices 24/7
  • Take-away toolkit
  • Ability to download webinar video
  • Presenter's contact info for questions
See Registration Options

Hone your collections skills and better position your institution to assist troubled borrowers who want to work with you and to maximize recovery from everyone else.

From assessing your collections techniques to improving collections processes, this informative session is sure to have something for you!
  • Appreciate the current recovery landscape
  • Create proactive collections campaigns
  • Maximize virtual collections processes – from texting to Teams
  • Harness analytics and automation in the workflow
  • Master essential collection communications strategies
  • Appreciate growing compliance risks


There is a big storm brewing on the lending horizon. Over $1.5 trillion is now owed in student loans and credit card debt has crossed $1 trillion! Add to that dramatically higher auto and credit card delinquencies and a shaky recovery and there are clear signs of a big problem. There was once a time when the collections function was one of the most underappreciated areas. That time is over! The current economic environment is having a negative impact on many of your borrowers, and you need to be ready to secure payment arrangements and avoid landmines along the way. Join veteran collections attorney David Reed as he goes beyond the basics and reveals lessons learned from over 30 years of collections and management experience.


The information in this session is designed for executives, board members, CFOs, lending managers, collections managers, collections staff, and anyone interested in maximizing your collections efforts.


  • Collections process checklist
  • Account placement worksheet
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.


"Very informative and well done."
- Jim, Crosspoint FCU

"The webinar was very insightful. There were slides available for us even if we didn't touch on each specific one at that moment. The presenter was very knowledgeable and passionate about what he was discussing. There was not a boring moment and I felt comfortable. In the end I took lots of knowledge and motivation away from this webinar. Thank you."
- Crystal, PinPoint FCU

Presented By

David A. ReedDavid A. Reed
Reed & Jolly, PLLC