From Frontline to Hotline: Confidently Navigating Accountholder Mental Health Issues (Complimentary)

IT & Cybersecurity Auditing & Accounting Compliance Frontline & New Accounts Human Resources IRA & HSA Lending Marketing Operations Sales & Specials Complimentary Physical Security Senior Management & Directors ACH & Card Services Deposit Account Compliance Managers & Supervisors

On-Demand Webinar:

StreamedAug 30, 2024Duration60 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

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Join us as we navigate the financial arena’s frontline challenges when mental health issues cross over into the work environment.

This webinar will empower staff with the knowledge and resources needed to recognize and respond effectively to accountholders in crisis. It will chart a path towards greater awareness, resilience, and support within our financial communities.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Recognize warning signs
Be more aware and empathetic
Diffuse angry confrontations
Deploy proactive measures
Engage with others for peer examples and shared solutions

WEBINAR DETAILS

The pervasive mental health crisis sweeping the nation is reshaping the landscape of financial services. This webinar will delve into the wide-ranging effects of contemporary issues on financial interactions, with a focus on frontline transactions, collections, and lending operations. Attendees will gain insights into the complexities that arise when mental health concerns intersect with everyday banking and how to navigate these challenges effectively.

At the core of managing difficult situations is the confidence to engage in uncomfortable conversations to prevent escalation. Drawing from in-depth interviews and research, this session will present real-life scenarios featuring solution-oriented responses. Participants will be equipped with practical strategies to handle sensitive interactions, enhancing their ability to support accountholders and maintain positive financial relationships.

WHO SHOULD ATTEND?

This free, informative session will benefit everyone at your financial institution, especially the frontline.

TAKE-AWAY TOOLKIT

Warning signs and proactive measures
Key words and phrases to diffuse angry confrontations
PDF of slides and speaker’s contact info for follow-up questions

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

TESTIMONIALS

"It was very informative and an important topic in the current times."

- Marion, Keesler Federal Credit Union

"I enjoyed the very detailed information that was provided throughout the webinar. I feel more confident that I will be able to talk about things that affect my mental well-being. This will also help me become a better listener to others as well."

- Toni, Austin Telco Federal Credit Union

"I like how the speaker used and compared everyday situations to the materials."

- Clrissa, Community Spirit Credit Union

"I appreciated the benefits given to learn empathy and compassion in work place and personal life."

- Audubon Federal Credit Union

"Covered all the basis. I have a true understanding of how to help others in crisis."

- Kimberly, St. Tammany Federal Credit Union

"This webinar allowed me to see things from such a different angle when it comes to identifying warning signs. Such great information to share with the team."

- Dawn, Hawaii Law Enforcement FCU