From Frontline to Hotline: Confidently Navigating Accountholder Mental Health Issues (Complimentary)

August 30, 2024
On-Demand Webinar:
StreamedAug 30, 2024Duration60 minutes
  • Unlimited & shareable access starting two business days after live stream
  • Available on desktop, mobile & tablet devices 24/7
  • Take-away toolkit
  • Ability to download webinar video
  • Presenter's contact info for questions
See Registration Options

Join us as we navigate the financial arena’s frontline challenges when mental health issues cross over into the work environment.

This webinar will empower staff with the knowledge and resources needed to recognize and respond effectively to accountholders in crisis. It will chart a path towards greater awareness, resilience, and support within our financial communities.
 
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
  • Recognize warning signs
  • Be more aware and empathetic
  • Diffuse angry confrontations
  • Deploy proactive measures
  • Engage with others for peer examples and shared solutions

WEBINAR DETAILS

The pervasive mental health crisis sweeping the nation is reshaping the landscape of financial services. This webinar will delve into the wide-ranging effects of contemporary issues on financial interactions, with a focus on frontline transactions, collections, and lending operations. Attendees will gain insights into the complexities that arise when mental health concerns intersect with everyday banking and how to navigate these challenges effectively.

At the core of managing difficult situations is the confidence to engage in uncomfortable conversations to prevent escalation. Drawing from in-depth interviews and research, this session will present real-life scenarios featuring solution-oriented responses. Participants will be equipped with practical strategies to handle sensitive interactions, enhancing their ability to support accountholders and maintain positive financial relationships.

WHO SHOULD ATTEND?

This free, informative session will benefit everyone at your financial institution, especially the frontline.

TAKE-AWAY TOOLKIT

  • Warning signs and proactive measures
  • Key words and phrases to diffuse angry confrontations
  • PDF of slides and speaker’s contact info for follow-up questions

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

Presented By

Tamra GainesTamra Gaines
Tamra Gaines & Associates
© 2024 FINANCIAL EDUCATION & DEVELOPMENT, INC