Five Steps for E-SIGN Compliance

On-Demand Webinar:
StreamedAug 30, 2023Duration60 minutes
  • Unlimited & shareable access starting two business days after live stream
  • Available on desktop, mobile & tablet devices 24/7
  • Take-away toolkit
  • Ability to download webinar video
  • Presenter's contact info for questions
See Registration Options

E-SIGN is one of the most convenient processes to grace the financial industry in a long time. It was especially handy during the COVID pandemic.

But like anything else, there are a multitude of regulations and safeguards, particularly when it comes to online account opening. Join us to learn more about the due diligence involved in this popular process.
  • Explain and implement the multi-step consent process to open “no-contact” accounts or process loan applications
  • Understand which loan and deposit regulations are related to E-SIGN
  • Use the most recent BSA guidance for satisfying the due diligence requirements for CIP (Customer Information Program)
  • Define and identify acceptable documents for loan and deposit accounts, and incorporate risk-mitigation strategies into the new account process
  • Determine if enhanced due diligence steps are required to open an account or process a loan application


The 2020 pandemic forced financial institutions to open accounts electronically and follow E-SIGN as branches were temporarily closed. Although the national COVID health emergency ended on May 11, 2023, financial institutions continue to enjoy the convenience of online account opening. This fast-paced session will explain the multi-step consent process and best practices for processing loan applications, opening deposit accounts, and avoiding common pitfalls. Important requirements will be covered, including CIP required documentation and “reasonable belief” of the true identity of the customer, as well as risk mitigation strategies for potential fraudulent loan applications.


This informative e-banking session is targeted toward compliance officers, risk managers, operations managers, business development managers, and others responsible for managing online banking, E-SIGN compliance, e-statements, and e-disclosures.


  • Current exam procedures and many resources for online banking
  • E-SIGN checklist and answers to common questions
  • Social media policy template
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

Presented By

Susan CostonisSusan Costonis
Compliance Training & Consulting for Financial Institutions