Head Teller Development: Improving Teller Performance

Premier head tellers constantly seek ways to improve their team and themselves – which ultimately creates positive accountholder experiences! While internal controls and new account goals are critical, so is creating a work environment where tellers are empowered, efficient, and working as a team to obtain optimal results. This webinar will teach head tellers how to empower their staff, conduct efficient staff meetings, and further develop personal coaching skills to strengthen the teller team. Developing a strong team starts with a successful new employee onboarding experience and continues with regular staff development.

Participants will receive learning-engagement tools to enable better communication. Two surveys designed for team leaders to learn more about their team and corporate culture will be provided, along with tips for welcoming a new team member. A unique performance evaluation will be included to help both head tellers and team members enhance their banking skillset. This must-attend session will encompass communication methods, developing creative learning experiences, teamwork, organizational skills, management principles, and performance feedback.

• Sample performance evaluation
• Sample surveys to identify specific staff and institution needs
• Checklist for new employee onboarding
• Websites with useful financial industry information
• Sample procedure format
• Employee training log
• Interactive quiz
• PDF of slides and speaker’s contact info for follow-up questions
• Attendance certificate provided to self-report CE credits.

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.