Managing Third-Party Collection Agencies

Yes, delinquencies and charge offs are rising, but effective recovery strategies can turn losses into regained value. In this webinar, veteran collections attorney David Reed will explore how to manage third-party collection agencies. Learn when to place accounts, how to set agency expectations, and how to measure performance using actionable data. Effective recovery requires a plan, active vendor management, and the ability to adjust placement strategies based on recovery analytics.

Delinquencies are rising. Late payments on credit cards and auto loans are nearing decade highs, and continued financial pressure on borrowers is driving increased charge off volume across financial institutions. As more loans are written off internally, the real question is whether your institution is still actively managing recoveries or simply moving on.

A charge off is an accounting event, not the end of recovery! With the right strategy, third party collection agencies can produce meaningful recoveries, but only when they are selected carefully, managed intentionally, and measured consistently. This webinar will focus on the practical side of managing third party collection agencies as an extension of your collections operation. From deciding when accounts should be placed, to setting expectations, to tracking performance and comparing results, this session will show how disciplined oversight turns charged off loans into recoverable assets.