Mastercard Debit Card Chargebacks: Rules, Rights & Challenges

Compliance Frontline & New Accounts Information Technology Operations ACH & Card Services

On-Demand Webinar:

StreamedJun 5, 2025Duration90 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

The chargeback process is complicated and riddled with rules and time restrictions.

Don’t risk a loss for your financial institution or cardholder. Learn the ins and outs of Mastercard debit card chargebacks to protect everyone’s rights.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Identify transaction data that’s critical to verify chargeback rights
Understand dual- and single-message transaction types
Explain the dispute resolution cycle and timeframes
List the documents necessary to support a chargeback
Differentiate fraud from non-fraud chargeback situations

WEBINAR DETAILS

Mastercard dispute resolution (chargeback) rules are complex. The ability to recover funds from a merchant is mostly based on the authorization’s transaction data. Failure to adhere to the rules and time limits can result in a loss of chargeback rights for your institution, and potentially a financial loss for you or your cardholder.

What information is needed from the cardholder? How do you determine when chargeback rights are available? What happens when you cannot recover funds from the merchant through a chargeback? These questions and many more will be answered during this detailed webinar.

WHO SHOULD ATTEND?

This informative session is designed for operations professionals that issue Mastercard debit cards. The content is suited for staff responsible for any aspect of your cardholders’ exception claims.

TAKE-AWAY TOOLKIT

Sample forms used to support chargeback initiation
Quick reference comparison of Regulation E and Mastercard rules
Websites for reference, including the Mastercard rules and chargeback guide
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.