Visa Debit Card Chargebacks: Understanding Claims Resolution

Compliance Frontline & New Accounts Operations ACH & Card Services

On-Demand Webinar:

StreamedJun 4, 2026Duration90 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

Protect every dispute dollar.

Visa debit chargebacks demand careful navigation under the Visa Claims Resolution framework. This session will explain how issuer rights and responsibilities differ when the dispute reason is fraud versus non-fraud and why authorization data, cardholder timelines, and compelling evidence matter so much. Learn how to evaluate claims, document the story, and move each case through the dispute cycle efficiently. Gain practical guidance to reduce losses, improve accuracy, and protect both your institution and your cardholders.

KEY WEBINAR TAKEAWAYS

Differentiating fraud from non-fraud chargeback situations
Transaction data critical to verifying chargeback rights
Supporting documents required depending on reason
Complete chargeback cycle and specific timeframe for each step

BONUS MATERIALS

Sample forms used to support chargeback initiation and tracking
Quick reference comparison of Regulation E requirements and Visa rules
List of public websites for reference, including the Visa Rules and a Visa Claims Resolution reference

WEBINAR DETAILS

Navigating the complexities of the Visa claims resolution process requires precision. For fraud-related reasons, an issuer’s chargeback rights rely heavily on authorization data. When the cardholder’s claim is something other than fraud, their story, actions, and evidence play a major role. This webinar will provide a roadmap for operations professionals to handle the chargeback cycle effectively. Join and you’ll gain the clarity you need to protect your cardholders and your organization and master the dispute resolution process.

WHO SHOULD ATTEND?

Debit card operations staff and leaders
Compliance staff and leaders
Cardholder dispute management staff and leaders

TAKE-AWAY TOOLKIT

Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.