Provisional Credit Under Reg E: Rules, Best Practices & FAQs

Regulation E protects consumers from unauthorized electronic fund transfers (EFTs) by requiring your institution to investigate alleged unauthorized EFTs and to provide provisional credit to accountholders within specific deadlines. Did you know that your institution is obligated to conduct an investigation even when your accountholder won’t cooperate? Did you know your institution is obligated to provide provisional credit within the standard deadlines even if you haven’t received sufficient investigative information from your core processor? Conversely, did you know you aren’t required to provide provisional credit if the accountholder won’t sign a simple written statement regarding the alleged unauthorized EFT? This webinar will explain how to determine when your institution is required to provide provisional credit and in what amount.