Debit Card Disputes & Reg E Requirements

Frontline & New Accounts Operations ACH & Card Services Deposit Account Compliance

On-Demand Webinar:

StreamedOct 27, 2025Duration60 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

Get ready for an exciting webinar on consumer debit card disputes!

Join us as we delve into the world of Regulation E and card network rules. You’ll learn how the two interface so you can accurately traverse the consumer error resolution process. Scenarios will be used to break down the process to help you become more precise and proficient when dealing with disputes.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Identify the steps necessary to effectively conduct the error resolution process
Recognize how Regulation E and card networks work together in this process
Determine how to resolve a consumer dispute using the card network, given a variety of scenarios
Distinguish which set of rules (Regulation E or card network) will provide the most benefit to the consumer card holder
Conduct efficient debit card dispute investigations to reduce losses

This course is eligible for 1.2 AAP/APRP credits

WEBINAR DETAILS

Discover how the Regulation E and card network rules interact during the dispute review process – sometimes conflicting, sometimes working together like a great legal team. This program will cover key definitions, timeframes, covered transactions, and the necessary steps to effectively navigate the consumer error resolution process. Get ready to participate as judge or jury in various card-based scenarios and make crucial decisions on consumer error notices. Don't miss out on this dynamic webinar!

WHO SHOULD ATTEND?

This informative session is designed for operations staff responsible for consumer dispute processing related to Regulation E and card disputes, as well as frontline staff accepting disputes.

TAKE-AWAY TOOLKIT

Regulation E and cards flowcharts (timely and untimely notice)
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.