Beginning Collector: What to Know on Day 1 & Beyond

Collections requires a unique combination of communication skills, problem-solving abilities, regulatory knowledge, and the ability to recognize warning signs and identify the real issues behind a borrower's delinquency. This practical webinar is designed to get new collectors ready to hit the ground running, whether they are a new hire or an experienced employee transitioning from the branch or call center. We'll cover the essential skills, techniques, legal requirements, and decision-making tools every collector needs from day one. Give your new collectors the foundation they need to make good decisions, avoid costly mistakes, and become productive members of your collections team.