Decoding Reg E & Debit Card Disputes

This session is built for financial institution staff in operations and compliance roles who want to make real sense of the rule and put it to work. We’ll cut to the chase with best practices for resolving errors and simplifying how you determine liability. You’ll learn what steps to take when investigating a claim and why “unauthorized” is more complicated than ever. We’ll also tackle how to manage claims outside the regulation’s stated timeframe and when it may be appropriate to question an accountholder’s claim. You’ll leave ready to apply Reg E’s requirements with confidence in your day-to-day work.