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Emerging Leader Education: Consumer Loan Portfolio Grading: Assessing Strengths & Mitigating Weaknesses

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Building a Better Board: Recruiting & Improving Your Credit Union Board

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Creating a Social Media Policy & Strategy That Everyone Can "Like"

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Emerging Leader Education: How to Avoid Lender Liability Claims: Compliance, Regulatory Issues & Best Practices

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How to Handle Difficult Members: Effectively Dealing with Intimidation, Negativity & Anger

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The Role of the Board in the Examination Process

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12 Fundamental Audit Steps to Strengthen Internal Controls

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Emerging Leader Education: Turning Credit Union Financial Statements into Useful Ratios & Trends

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Expanding Loan Portfolios & Improving Loan Profitability Using Credit Migration Modeling

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Advanced Endorsements: POAs, Businesses, Trusts & More

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Member Complaint & Response Management

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Avoiding Loss at the Teller Line

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You're the New HR Officer, Now What?

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Collection Call Techniques: Compliant Telephone Scripts & Responses

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Members for Life: Creating an Effective Member Retention Plan

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Increasing Sales Now: How to Develop & Implement an Effective Internal Sales Campaign

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The Essentials of Collection Law

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Overseeing Credit Union Performance: The Role of Audit

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Teller Development: Managing Dual Control & Cash Limits

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Top 10 Ways to Improve Skills as a Supervisory Committee

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Creating a Consumer Lending Machine: Products, Concepts & Strategies

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The CFPB’s Four Ds of Fair Lending:
Deceptive Marketing, Debt Traps, Dead Ends & Discrimination

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Outsourcing Tech Services: Regulations, Examiner Expectations & Actions for Vendor Management

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Managing Absenteeism & Leaves of Absence

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Prospect-to-Member Sales Techniques

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Treasury Services: New Delivery & Service Models for Cash Management

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Board Oversight & Responsibility for ACH Risk

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Manufactured & Mobile Home Lending Standards & Eligibility: Origination, Underwriting & Loan Closing Guidelines

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Risks & Precautions for Endorsements & Other Negotiable Instruments

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Understanding Letters of Credit: Rules, Responsibilities & Liabilities

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15 Errors to Avoid When Conducting Internal Investigations

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Saving for Education: Coverdell & College Savings Plans

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Recognizing & Responding to Elder Fraud: What Every Staff Member Should Know

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Rewarding & Retaining the Best Employees

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Asset-Liability Management Overview

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Identifying Fraudulent Transactions: Including Recent FinCEN Advisory on Email Fraud Schemes

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Auditing Call Reports

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Military Lending Act: Exam Procedure Changes, Post-Implementation Considerations & FAQs

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The Board Evaluation Process: Steps, Tools & More

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Human Resource Dos & Don’ts for Supervisors

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Managing TDRs Start to Finish: Initial Identification to Rewriting to Non-TDR Status

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What the Board Needs to Know About Vendor Management

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Communicating in a Crisis: How to Protect Your Reputation & Brand

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Report Writing for Auditors: Tips, Tools & Best Practices

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Financial Literacy for Directors Part 1: Introduction to Key Risk Components at a Credit Union

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Financial Literacy for Directors Part 2: How to Interpret Key Ratios & Financial Statements

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We provide credit union webinars on compliance, lending, regulations, security, operations, new accounts, collections, fraud, security & other topics. For more information on credit union education and online training opportunities, join our mailing list.