ACH WSUD vs. Stop Payment: Which Is It?

IT & Cybersecurity Frontline & New Accounts Operations ACH & Card Services

On-Demand Webinar:

StreamedFeb 1, 2024Duration90 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

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Which is it? Stop payment? WSUD?

Do you know the sometimes-subtle differences? Does each have to be in writing? How should unauthorized ACH transactions be handled? Join this fact-filled webinar to get the answers to these questions and more.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Determine whether a stop payment is the best course of action
Identify how to help consumers under Reg E and the Nacha rules
Know when to preemptively use a stop payment
Understand when to reactively fill out a WSUD
Establish which of the two need to be in writing
Evaluate what to do with unauthorized ACH transactions
Recognize what a Proof of Authorization is and how it should be used

This course is eligible for 1.8 AAP/APRP credits.

WEBINAR DETAILS

This webinar will delve into unique nuances of effectively handling ACH stop payment requests and Written Statements of Unauthorized Debit (WSUDs). You will learn common mistakes observed during audits and the documentation required for compliance. Gain practical insights and best practices to avoid pitfalls and streamline procedures to ensure a more efficient resolution process for your financial institution.

WHO SHOULD ATTEND?

This informative session is designed for anyone who works with accountholders, whether at the teller window or at a call center, including operations staff, tellers, service representatives, middle management, and compliance staff.

TAKE-AWAY TOOLKIT

Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.