Consumer First: Regulation E for Debit Cards

On-Demand Webinar:
StreamedJun 5, 2024Duration90 minutes
  • Unlimited & shareable access starting two business days after live stream
  • Available on desktop, mobile & tablet devices 24/7
  • Take-away toolkit
  • Ability to download webinar video
  • Presenter's contact info for questions
See Registration Options

Regulation E is an important consumer protection rule.

Do you know how to handle related debit card questions? What about when an investigation is necessary? Do you know the differences between Regulation E and the card network rules? What timeframes are involved? This practical webinar will explain the ins and outs of this significant regulation and how to avoid the stiff penalties for noncompliance.
 
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
  • Follow the investigation requirements set forth by Regulation E
  • Distinguish when Regulation E does and does not apply to disputed transactions
  • Define the timeframes for completing an investigation
  • Explain the coverage differences between Regulation E and the card network rules
  • Understand documentation and tracking requirements

WEBINAR DETAILS

"It’s not fair!" How many times have you thought this when dealing with accountholders’ debit card issues? While it doesn’t always seem “fair” to financial institutions, it’s crucial to follow the specific timeframes and requirements for the investigative process to help consumer accountholders. Don’t get stuck in the muck when it comes to handling these complicated situations! 

This session will detail the definition of unauthorized transactions, consumer reporting timeframes, investigation timeframes for financial institutions, various scenarios, and frequently asked questions.

WHO SHOULD ATTEND?

This informative session is ideal for ACH and card operations professionals, audit and compliance staff, frontline staff, and AAP/APRP candidates.

TAKE-AWAY TOOLKIT

  • Sample error resolution tracking log
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

TESTIMONIALS

"Although the original presenter for this webinar was unavailable, Kari Kronberg did a fantastic job! I've watched a few different Reg E webinars so far and this one was by far the easiest to understand! I loved all the visual aids that helped to clear up some ideas and Kari's personality helped me relate to the material better."
- Brittani, ELGA Credit Union

Presented By

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