Contacting Delinquent Borrowers: Following the Spirit & Intent of the FDCPA

However, understanding the expectations placed on those who engage in debt collection activities can provide valuable guidance for managing the process effectively and compliantly. This webinar will explain how to align collection activities with the spirit and intent of the FDCPA and Regulation F to maintain fairness and avoid UDAAP concerns. We will discuss communication channels including email, text messaging, and social media, as well as restrictions on inconvenient contact times or locations. Strengthen your understanding of regulatory expectations and support a culture of responsible and compliant borrower communication.

Today’s borrowers are well informed and can easily access information about the rules governing debt collectors. While most financial institutions are not considered “debt collectors” under these definitions, borrowers often hold them to the same standards. For this reason, it is essential that your collection practices align with the spirit and intent of Regulation F which implements the Fair Debt Collection Practices Act (FDCPA) to avoid potential consumer harm through unfair, deceptive, or abusive acts or practices (UDAAP). 

Join us for an informative webinar which will break down the key consumer protections and debt collector responsibilities of Regulation F. We’ll cover communication via email, text messaging, and social media channels as well as restrictions such as contacting consumers at unusual or inconvenient times or places. Don’t miss this opportunity to strengthen your understanding of collection expectations and ensure your practices remain compliant.

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.