Frontline Fraud Prevention: Stopping Fraud at the Teller Line

Compliance Frontline & New Accounts Fraud

On-Demand Webinar:

StreamedSep 29, 2026Duration90 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

Stop fraud where it starts.

This webinar will give frontline teams the tools to spot fraud red flags, ask the right questions, take proper action, and protect accountholders before losses occur.

KEY WEBINAR TAKEAWAYS

Red flags for current types of fraud and scams facing your financial institution and your accountholders
How to recognize counterfeit checks before they become check fraud losses
Risk management practices and controls
How to report suspected instances of fraud
Preparing for conversations with your accountholders concerning fraud, including your elderly accountholders

BONUS MATERIALS

EFT error resolution checklist
Red flags for fraudulent activities
Elder suspicious activity form
Sample red flag alert form

WEBINAR DETAILS

The frontline is the initial line of defense in identifying fraud and avoiding losses for both accountholders and their financial institution. An awareness of the red flags associated with check fraud, potential elder financial exploitation, or wire scams is essential for the frontline team. This session will review how to identify fraud at the time of accountholder interaction. It will not only review red flags, but work through what actions should be taken, what questions should be asked, and what vital details to obtain for proper incident reporting.

WHO SHOULD ATTEND?

Frontline staff
Branch managers
New accounts personnel
Operations team
Fraud officers
Risk managers
BSA officers
Compliance officers

TAKE-AWAY TOOLKIT

Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.