Mastercard Debit Card Chargebacks: Understanding Claims Resolution

IT & Cybersecurity Compliance Frontline & New Accounts Operations ACH & Card Services

On-Demand Webinar:

StreamedMay 12, 2026Duration90 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

Master the Mastercard chargeback cycle with confidence.

Join payments expert Diana Kern to explore the rules, documentation, and timelines that guide both fraud-related and non-fraud claims. Learn how authorization data supports fraud chargebacks and how cardholder evidence determines outcomes in other disputes. Through clear examples and expert guidance, this webinar will equip operations and dispute resolution teams to manage claims efficiently, minimize losses, and maintain compliance.

KEY WEBINAR TAKEAWAYS

Differentiating fraud from non-fraud chargeback situations
Transaction data critical to verifying chargeback rights
Required supporting documents depending on reason
The complete chargeback cycle and specific timeframe for each step

BONUS MATERIALS

Sample forms used to support chargeback initiation and tracking
Quick reference comparison of Regulation E requirements and Mastercard rules
List of public websites for reference, including the Mastercard Rules and Chargeback Guide

WEBINAR DETAILS

Navigating the complexities of Mastercard dispute resolution requires precision. For fraud-related reasons, an issuer’s chargeback rights rely heavily on authorization data. When the cardholder’s claim is something other than fraud, their story, actions, and evidence play a major role. This presentation will provide a roadmap for operations professionals to handle the chargeback cycle effectively. Gain the clarity needed to protect your cardholders and your organization and master the dispute resolution process.

WHO SHOULD ATTEND?

Debit card operations staff and leaders
Compliance staff and leaders
Cardholder dispute management staff and leaders

TAKE-AWAY TOOLKIT

Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.