Payment Apps, Disputes & Reg E

Operations ACH & Card Services Deposit Account Compliance

On-Demand Webinar:

StreamedJul 15, 2026Duration90 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

Payment app disputes are proliferating, and Reg E expectations are right behind them.

Are you keeping up-to-speed on this fast-moving topic? Get clear on what is covered, what is not, and how to confidently guide every accountholder through the confusion.

KEY WEBINAR TAKEAWAYS

Necessary steps to effectively conduct the error resolution process
How Regulation E and other payment network rules work together, and determining which will provide the most benefit to the cardholder
Steps to take to help resolve a consumer dispute in a given scenario
Conducting efficient dispute investigations to reduce losses

This course is eligible for 1.8 AAP/APRP credits

BONUS MATERIALS

Authorized vs. unauthorized flowchart
Your institution vs. stored funds flowchart

WEBINAR DETAILS

If payment app disputes are giving you a headache, you are not alone! As consumer payment app usage continues to grow, payment app disputes rise as well. Join us for this webinar designed to alleviate some of the pain by examining common payments apps and the key information that will help you better answer your accountholders' questions. We will take a behind-the-scenes look at the features of each app, including the types of transactions processed through the app, disclosures provided, and how authentication happens. We will also review important warnings included in app disclosures and identify resources for ongoing questions.

WHO SHOULD ATTEND?

Operations
Dispute handling
Compliance

TAKE-AWAY TOOLKIT

Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.