Handling Trusts & Other Fiduciary Accounts

On-Demand Webinar:
StreamedJul 12, 2023Duration90 minutes
  • Unlimited & shareable access starting two business days after live stream
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  • Take-away toolkit
  • Ability to download webinar video
  • Presenter's contact info for questions
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Your accountholder, the federal government, or a court has named someone to legally act on their behalf. Now what?

What can these caregivers and fiduciaries do?  What supporting paperwork must each provide?  This detailed program will review the setup, documentation, and legal issues involved in these high-risk accounts.  Learn how to style these accounts and get the signature card perfect – every time.
  • What is the difference between formal and informal trusts?
  • How are CIP (Customer Identification Program) requirements accomplished on a trust?
  • How are signature card contracts styled and what disclosures are given?
  • Is there a difference in how the account is opened depending on whether a trust is revocable or irrevocable? Whose TIN is used? Does it matter?
  • Who are the key players in a trust?
  • What happens if a trustee dies?
  • What documentation is needed and what happens if the trust becomes irrevocable?
  • Who is the payee when depositing, opening, or closing a trust?
  • Can there be a power of attorney with a trust?
  • What happens if a trustee’s name changes?
  • What if a financial institution closes?  How are the trusts insured?
  • How can a trust be set up with an existing accountholder?
  • Should a trust have joint owners on the account?
  • Can you have two trusts in one account setup as joint WROS?
  • Can trusts be amended, changed, or revoked?  What paperwork is involved?
  • Different types of power of attorney documents
  • What an attorney-in-fact can and can’t do
  • Adding an attorney-in-fact to an account
  • When do POAs cease?
  • Guardianships — court-ordered accounts and documentation
  • How to set up guardianship accounts
  • Estate accounts: Letters of Testamentary and Letters of Administration
  • Executors, guardians, powers of attorney, and other caregivers — authority, liability, and paperwork
  • Social Security representative payee and veteran accounts
  • Government benefit accounts signature card setup
  • CIP requirements on all fiduciary accounts


Many consumers use trusts to plan for their estate, family, taxes, etc. When opening these special accounts, you need to know about proper documentation, CIP, and signature card responsibilities. You must also understand the trustee’s authority and duties and your institution’s responsibility and liability. This webinar will cover standard trust-opening procedures and many “dos and don’ts” that arise as trust and accountholder situations change.


This informative session will be useful for new account representatives, service representatives, branch administration, branch operations staff, branch managers, personal bankers, compliance personnel, BSA staff, and anyone who opens new accounts.


  • New deposit account handbook
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.


"The webinar was very informative even more than I hoped for."
- Melanie, Public Service Credit Union

Presented By

Debbie CrawfordDeborah L. Crawford
Gettechnical, Inc.

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