When a Borrower Dies: Actions to Take, Mistakes to Avoid

Collections Compliance Lending Operations

On-Demand Webinar:

StreamedDec 9, 2025Duration90 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

When a borrower passes away, lenders face a host of sensitive, complex issues.

Who has authority to act? What happens to automatic payments? Can you offset or freeze accounts? How do successor-in-interest and estate laws apply? Failure to handle these issues properly can lead to regulatory scrutiny, reputational harm, and costly mistakes.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Describe the immediate actions to take after you receive notice that a borrower has died
Understand your institution’s setoff rights and what other parties may be held liable for repayment
Explain the successor-in-interest rules, including limitations under the Garn-St. Germain Depository Institutions Act
Handle automatic payments, defaults, accelerations, and workout options
Identify what steps to take when a probate estate is opened and or is not opened

WEBINAR DETAILS

This webinar will walk through the legal, regulatory, and operational requirements that arise when a borrower dies, including federal rules (such as the successor-in-interest mortgage servicing requirements), state probate procedures, deposit account issues, and best practices for handling secured and unsecured debt. Participants will learn practical steps to protect the institution and avoid common errors.

WHO SHOULD ATTEND?

This informative session is designed for loan officers, deposit operations staff, compliance professionals, auditors, risk officers, and in-house legal counsel and staff.

TAKE-AWAY TOOLKIT

Sample procedures for handling and collecting deceased borrowers’ loans
Sample successor-in-interest request letter
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

TESTIMONIALS

"Shelli was a phenomenal presenter! We, as a group, learned new things and received confirmation that we were doing other things correctly. Thanks for a GREAT webinar!"

- Jan, Explorers Credit Union

"The presenter was very knowledgeable and clear, and answered all participants' questions."

- Belinda, Members First Credit Union of Florida

"The speaker was very knowledgeable and easy to understand!"

- Irene, Questa Credit Union