20 Common Mistakes in Consumer Collections

September 23, 2025

Collections Compliance Lending Operations

Live Webinar:

DateSep 23, 2025Duration90 minutes

12:00 PM PDT01:00 PM MDT

02:00 PM CDT03:00 PM EDT

Unlimited connections for your institution
Available on desktop, mobile & tablet
Take-away toolkit
Presenter’s contact info for questions

On-Demand Webinar:

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

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Borrowers, their attorneys, and regulators are closely monitoring your consumer collection practices for any irregularities.

Therefore, it is important to understand and implement proper collection practices to avoid complaints, liability, and regulatory action. Attend this practical program to learn 20 common collection mistakes and how to steer clear.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Understand the most common mistakes made in the collection process and how to avoid or correct them
Identify what the CFPB believes are some of the biggest problems in consumer collections
Distinguish between permissible and non-permissible collection activities
Explain what constitutes an unfair, deceptive, or abusive act or practice in the collection of consumer debts
Use the proper collection activities for the proper situation

WEBINAR DETAILS

Consumer debt collection practices are the major reason for complaints, lawsuits, and enforcement actions against financial institutions. This becomes more complicated with the CFPB’s recent withdrawal of dozens of regulatory guidance documents, including interpretive rules, policy statements, and advisory opinions impacting the Consumer Financial Protection Act of 2010 (CFPA), the Fair Credit Reporting Act (FCRA), the Fair Debt Collection Practices Act (FDCPA), the Equal Credit Opportunity Act (ECOA), the Truth in Lending Act (TILA), and the Military Lending Act (MLA). Notwithstanding the withdrawal of these guidance documents, there are numerous debt collection laws and regulations – and numerous opportunities for errors. Learn 20 of the most common consumer collection mistakes and how to avoid them.

WHO SHOULD ATTEND?

This informative session will benefit consumer loan officers, loan operations personnel, credit administration professionals, collection staff, compliance officers, auditors, attorneys, managers, and others involved in the collection process.

TAKE-AWAY TOOLKIT

List of interpretive rules, policy statements, and advisory opinions withdrawn by the CFPB in May 2025
CFPB’s Debt Collection Rule Small Entity Compliance Guide
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.