ID Verification 101: Spotting Fake IDs & Preventing Fraud

Tellers make important identity-verification decisions every day when cashing checks, processing withdrawals, and assisting accountholders. Knowing what to look for — and when to pause — can help prevent a fraudulent transaction and protect an accountholder’s money. Participants will learn how to ask questions, follow established procedures, and refer concerns to the appropriate person — all while providing courteous, professional service.