ACH Disputes: Reg E vs. ACH Rules Before 60 Days
April 20, 2026
Live Webinar:
DateApr 20, 2026Duration90 minutes
12:00 PM PDT01:00 PM MDT
02:00 PM CDT03:00 PM EDT
- Unlimited connections for your institution
- Available on desktop, mobile & tablet
- Take-away toolkit
- Presenter’s contact info for questions
On-Demand Webinar:
- Unlimited & shareable access starting two business days after live stream
- Available on desktop, mobile & tablet devices 24/7
- Take-away toolkit
- Ability to download webinar video
- Presenter's contact info for questions
When ACH disputes arise, do you know when to apply Regulation E and when to follow the ACH Rules?
This webinar will navigate the complex relationship between the two when handling ACH disputes within 60 days of settlement. We will review key definitions, time frames, and transaction types, while detailing each step required for proper investigation and resolution. Real‑world dispute scenarios will provide practical insights to help ensure accuracy, consistency, and compliance in every ACH error case your institution manages.
KEY WEBINAR TAKEAWAYS
- The Regulation E error resolution process
- ACH rules for processing extended returns
- How to effectively apply Reg E and the ACH Rules to a consumer dispute
- Distinguishing between Reg E and ACH Rules requirements
This course is eligible for 1.8 AAP/APRP credits
BONUS MATERIALS
- Reg E flow charts for timely and not timely notices
- ACH Rules references for processing ACH disputes
WEBINAR DETAILS
When an accountholder disputes an ACH transaction within 60 days of the settlement date, understanding how to apply the ACH Rules and Regulation E can be complex. Join us as we explore the fundamentals of Regulation E and the ACH Rules and discover how they can work together to enhance the error resolution process. This valuable webinar will cover key definitions, time frames, covered transactions, and the necessary steps to effectively conduct the error resolution process. Together, we will walk through various ACH dispute scenarios to ensure the proper application of the ACH Rules and Regulation E.
WHO SHOULD ATTEND?
- Operations staff who handle consumer disputes
- Compliance
- Audit
TAKE-AWAY TOOLKIT
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By
EPCOR
Other Webinars That Might Interest You
Fraud Series: Confronting ACH Origination Fraud
by Trevor Witchey
IRA Beneficiary Designations & Distributions: Options, Best Practices & Compliance
by Loni Porta
Who Is Liable? Forgeries, Remotely Deposited Items, Fraudulent ACH, Unauthorized Electronic Withdrawals & More
by Shelli Clarkston
Remote Deposit Capture (RDC): Lessons Learned for Consumer & Business Users
by Dawn Kincaid
Call Center Training: Security, Regulations & Legal Issues
by Deborah L. Crawford
IRA Series: Beneficiary Payouts & Processes
by Loni Porta
Avoiding the Most-Cited Lending & Deposit Compliance Violations
by Dawn Kincaid
Payment Apps, Disputes & Reg E
by Emily Nelson
Visa Debit Card Chargebacks: Understanding Claims Resolution
by Diana Kern
Conducting Your Annual ACH Audit
by Eric Wester
This Webinar Appears In
© 2026 FINANCIAL EDUCATION & DEVELOPMENT, INC