ACH Disputes: Reg E vs. ACH Rules Before 60 Days

Operations ACH & Card Services Deposit Account Compliance

On-Demand Webinar:

StreamedApr 20, 2026Duration90 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

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When ACH disputes arise, do you know when to apply Regulation E and when to follow the ACH Rules?

This webinar will navigate the complex relationship between the two when handling ACH disputes within 60 days of settlement. We will review key definitions, time frames, and transaction types, while detailing each step required for proper investigation and resolution. Real‑world dispute scenarios will provide practical insights to help ensure accuracy, consistency, and compliance in every ACH error case your institution manages.

KEY WEBINAR TAKEAWAYS

The Regulation E error resolution process
ACH rules for processing extended returns
How to effectively apply Reg E and the ACH Rules to a consumer dispute
Distinguishing between Reg E and ACH Rules requirements

This webinar is part of the ACH Specialist Series

This course is eligible for 1.8 AAP/APRP credits

BONUS MATERIALS

Reg E flow charts for timely and not timely notices
ACH Rules references for processing ACH disputes

WEBINAR DETAILS

When an accountholder disputes an ACH transaction within 60 days of the settlement date, understanding how to apply the ACH Rules and Regulation E can be complex. Join us as we explore the fundamentals of Regulation E and the ACH Rules and discover how they can work together to enhance the error resolution process. This valuable webinar will cover key definitions, time frames, covered transactions, and the necessary steps to effectively conduct the error resolution process. Together, we will walk through various ACH dispute scenarios to ensure the proper application of the ACH Rules and Regulation E.

WHO SHOULD ATTEND?

Operations staff who handle consumer disputes
Compliance
Audit

TAKE-AWAY TOOLKIT

Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.