Closing Deposit Accounts: Reasons, Rights, Responsibilities

Frontline & New Accounts Operations Deposit Account Compliance

On-Demand Webinar:

StreamedSep 26, 2025Duration90 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

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How do you know when your financial institution should close a deposit account?

Is your accountholder a victim or engaged in criminal activity? What documentation is required? Are your procedures up to snuff? What about closing IRA, HSA, and CESA accounts? Attend this webinar to get expert insight and guidance directly from deposit account specialist Debbie Crawford.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Develop procedures and documentation for closing accounts
Distinguish closing accounts for AML and fraud reasons
Review your terms and conditions for closing deposit relationships
Understand situations where the relationship is closed or where one account is closed
Comprehend more about closing services and leaving accounts open
Review responsibilities when closing IRA, HSA, and CESA accounts

WEBINAR DETAILS

It’s getting more difficult to understand whether your accountholder is a victim or is part of a crime. Financial institutions have the right to close accounts – but with that right comes great responsibility. This webinar will examine the terms and conditions language to close accounts and relationships. It will also look at terminating services like debit cards and wires. Learn general procedures for writing checks to close accounts and developing letters to the accountholder. You will receive checklists and samples to begin the process of account closing.

WHO SHOULD ATTEND?

This informative session is designed for BSA/AML officers, security officers, compliance personnel, and deposit operations staff.

TAKE-AWAY TOOLKIT

New account handbook with closing procedures
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.