FDCPA: What's Expected as a Debt Collector?

Collections Compliance Human Resources Lending

On-Demand Webinar:

StreamedSep 3, 2025Duration90 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

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This informative webinar will explain the consumer protections and third-party debt collector responsibilities outlined in the FDCPA.

Join us to ensure that collection expectations for your institution and your third-party debt collectors are well understood and that your oversight of third parties ensures compliance.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Recognize who is subject to the FDCPA
Explain the purpose of the FDCPA under Regulation F
Pinpoint inconvenient time and place prohibitions for borrower contact
Properly compute the debt validation notice timing requirements
Calculate call restrictions of not more than seven times within seven days
Understand how to handle a borrower’s written dispute
Identify the triggering events of the three-year record-retention period
Avoid prohibited collection practices, including harassment, unfair practices, and false statements

WEBINAR DETAILS

Regulation F implements the Fair Debt Collection Practices Act (FDCPA) which is designed to protect consumers from abusive practices by third-party debt collectors. While financial institutions typically do not collect third-party debt (and thus do not meet the definition of a debt collector), borrowers may still have the same expectations regarding the debt collection process. Contacting delinquent borrowers can be stressful, but understanding the expectations for third parties can provide guidance. Today’s borrowers can quickly gather information on the required practices for a debt collector who acts on behalf of another party. Therefore, it is critical that your practices resemble the spirit and intent of Regulation F to avoid claims of consumer harm through unfair, deceptive, or abusive acts or practices (UDAAP).

WHO SHOULD ATTEND?

This informative session is designed for anyone actively involved in debt collection activities, including those responsible for third-party debt collector oversight or reviewing adherence to the FDCPA. Whether new to collections or a seasoned employee, this webinar will provide a comprehensive review of the requirements.

TAKE-AWAY TOOLKIT

Limited-content message checklist
Script for limited-content message
Resource list
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.