ACH Disputes Part 1: Reg E vs. ACH Rules Before 60 Days

Compliance Frontline & New Accounts Operations ACH & Card Services

On-Demand Webinar:

StreamedOct 31, 2024Duration90 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

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Which applies to the dispute at hand: the ACH rules or Reg E?

Part 1 of this two-part series will dive into ACH disputes filed before the 60-day window closes. This program will use scenarios to increase your knowledge and demonstrate which rules to apply during the error resolution process. Increase your confidence and compliance and don’t miss this detailed webinar duo.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Determine whether Regulation E applies to a dispute
Identify and define the Regulation E error resolution process
Define ACH rules for processing extended returns
Explain how to effectively apply Regulation E and the ACH rules to a consumer dispute
Distinguish between Regulation E and ACH rule requirements

This course is eligible for 1.8 AAP/APRP credits

WEBINAR DETAILS

When an accountholder disputes an ACH transaction within 60 days of the settlement date, determining how to apply the ACH rules AND Regulation E might feel like King Kong versus Godzilla! Luckily, this program can help you referee the battle.

This webinar will look at the basics of Regulation E and the ACH rules and how they can work together to help you with the error resolution process. It will explain key definitions, timeframes, covered transactions, and necessary steps to effectively conduct the error resolution process. Join us for a walk through ACH dispute scenarios to appropriately apply the ACH rules and Regulation E.

WHO SHOULD ATTEND?

This informative session is designed for those who process consumer disputes and audit or compliance staff who evaluate regulatory compliance and network rules for consumer disputes.

TAKE-AWAY TOOLKIT

Specific ACH rules references
Flowcharts showing timely and untimely Reg E error resolution
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.